Privacy Policy
This Privacy Policy describes how Threadly AI collects, uses, and protects your information when you use our Service.
1. Definitions
2. Information We Collect
Personal Data
When using our Service, we may ask you to provide personally identifiable information, including but not limited to:
- Email address
- First and last name
- Profile information you choose to provide
Usage Data
Usage Data is collected automatically and may include your device's IP address, browser type and version, pages visited, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic data.
Tracking Technologies & Cookies
We use cookies and similar tracking technologies to operate and improve our Service:
Required for the Service to function, including authentication and fraud prevention.
Remember your choices such as language and login details for a more personalized experience.
Help us understand how the Service is used. Used only with your consent where required by law.
3. How We Use Your Information
- Provide and maintain the Service — including monitoring usage and ensuring uptime.
- Manage your Account — and grant access to available features.
- Process transactions — and fulfill purchase contracts for products or services.
- Contact you — with updates, security notices, or informational communications.
- Provide offers — about goods and services similar to those you've purchased or shown interest in.
- Manage your requests — and provide customer support.
- Analyze and improve — our Service, products, marketing, and your experience.
- Business transfers — evaluate or conduct mergers, acquisitions, or asset sales.
4. Payment Processing
Powered by LemonSqueezy
Secure payment processor
We use LemonSqueezy as our payment processor to handle all payments, subscriptions, and billing. Your payment information — such as credit card number and billing address — is collected and processed directly by LemonSqueezy. Threadly never stores your full credit card number or sensitive payment credentials on our servers.
We receive limited transaction information from LemonSqueezy (transaction status, subscription details) solely to manage your account, provide receipts, and resolve billing inquiries.
All payment data is encrypted using industry-standard TLS/SSL encryption in transit between your device and LemonSqueezy's servers.
By making a purchase, you agree to LemonSqueezy's Terms of Service and Privacy Policy.
6. Data Retention
We retain your Personal Data only as long as necessary. Below are our maximum retention periods:
| Data Category | Retention Period |
|---|---|
| Account Information | Duration of account + up to 24 months after closure |
| Customer Support Data | Up to 24 months from ticket closure |
| Chat Transcripts | Up to 24 months |
| Website Analytics | Up to 24 months from collection |
| Application Usage | Up to 24 months |
| Server Logs | Up to 24 months |
When retention periods expire, we securely delete or anonymize the data so it can no longer be linked to you.
7. International Data Transfers
Your information may be transferred to and maintained on servers located outside your jurisdiction. We ensure all international transfers are subject to appropriate safeguards and comply with applicable data protection laws.
8. Your Rights
Request a copy of the Personal Data we hold about you.
Update inaccurate or incomplete data.
Request deletion of your Personal Data via account settings or by contacting us.
Withdraw consent for processing at any time.
Receive your data in a structured, commonly used format.
Object to processing where we rely on legitimate interests.
9. Disclosure of Your Data
We may disclose your Personal Data when required by law, during business transactions (with prior notice), or when necessary to comply with legal obligations, protect our rights, prevent wrongdoing, protect personal safety, or defend against legal liability.
11. Data Security
We use industry-standard measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
12. Third-Party Services
Our Service may integrate with third-party services such as Fireflies.ai, Slack, Gmail, Asana, and HubSpot. These integrations are optional and user-initiated. When you connect a third-party service, their own privacy policies govern how they handle your data. We encourage you to review those policies.
13. Children's Privacy
Our Service is not directed at anyone under the age of 16. We do not knowingly collect Personal Data from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.
14. Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the "Last updated" date. You are advised to review this policy periodically.
16. Contact Us
If you have any questions about this Privacy Policy, reach us at: